
We're Here to Help
How Can We Help?
Find answers to common questions, or reach out directly. Our team and AI assistant are here to help.
Avg. response: 2 hours
98% satisfaction rate
Daily 8am-10pm EST
Live AI Chat
Click the chat bubble — available 24/7
Online now
Email Us
info@mohawkmedibles.ca — 24hr response
info@mohawkmedibles.ca
Call Us
(613) 396-6728 — Mon-Fri 10AM-6PM ET
(613) 396-6728
Common Topics
Find answers to the most frequently asked questions
Shipping & Delivery
Delivery zones, shipping times, and tracking info
Same-day delivery to Tyendinaga, Belleville, and Deseronto (order before 4 PM). Next-day delivery to Toronto GTA, Hamilton, and Brantford. Canada-wide via Xpresspost in 2-5 business days.
Absolutely. All orders ship in plain, unmarked packaging with no indication of contents. Your privacy is our priority.
Once your order ships, you'll receive a tracking number via email. You can also check your order status in your account dashboard.
Orders over $149 CAD qualify for free Canada-wide shipping. Local delivery is always free within our same-day zones.
Payments & Billing
Payment methods, billing questions, and refunds
We accept Google Pay, Interac e-Transfer, Visa, Mastercard, and American Express. All payments are processed securely through our secure payment gateway.
Yes. We use PayGo Billing for payment processing with bank-level encryption. We never store your card details on our servers.
Refunds are processed within 5-7 business days back to your original payment method. Contact us within 48 hours of receiving your order if there's an issue.
Orders & Returns
Order management, cancellations, and return policy
Orders can be modified or cancelled within 1 hour of placement, before they enter processing. Contact us immediately at info@mohawkmedibles.ca or call (613) 396-6728.
We accept returns on unopened, sealed products within 14 days of delivery. Products must be in original packaging. Contact support to initiate a return.
We're sorry about that! Take photos of the damaged items and packaging, then contact us within 48 hours. We'll send a replacement or issue a full refund — your choice.
Safety & Quality
Product quality, lab testing, and dosing guidance
Yes. All products meet our Empire Standard quality benchmark and are lab-tested for potency, pesticides, heavy metals, and microbial contaminants.
Start low, go slow. We recommend beginning with 5-10mg THC and waiting at least 2 hours before consuming more. Edibles take longer to kick in than smoking or vaping.
Yes. You must be 19 years or older to purchase cannabis products. We verify age on all orders — no exceptions.
Visit Us
Come see us in person at the Mohawk Territory
Location
45 Dundas Street
Deseronto, ON
Tyendinaga Mohawk Territory
Deseronto, ON
Tyendinaga Mohawk Territory
Hours
Open 7 Days a Week
10:00 AM – 10:00 PM ET
Same-day orders before 4 PM
10:00 AM – 10:00 PM ET
Same-day orders before 4 PM
Still Need Help?
Our MedAgent AI is available 24/7 to answer questions, help you find products, and guide you through checkout.