Frequently Asked Questions

Browse our shop, add items to your cart, and proceed to checkout. We accept Visa, Mastercard, Interac e-Transfer, and Bitcoin. All orders are processed securely through our secure payment gateway.

No minimum order required! However, orders over $149 CAD qualify for FREE shipping Canada-wide.

All prices are tax-free. As an Indigenous-owned business operating under sovereignty from Tyendinaga Mohawk Territory, no HST or sales tax is applied to your order.

Orders can be modified or cancelled within 1 hour of placement, before they enter processing. Contact us immediately at info@mohawkmedibles.ca or call (613) 396-6728.

Yes! We offer bulk pricing for qualified retailers and dispensaries. Contact our wholesale team at wholesale@mohawkmedibles.ca for pricing and minimum order requirements.

We ship Canada-wide to all 13 provinces and territories via Canada Post Xpresspost. Local delivery is available for Deseronto, Belleville, Napanee, and the Tyendinaga area.

Local delivery: Same day or next day. Ontario: 1-3 business days. Quebec/Maritimes: 2-4 business days. Western Canada: 3-5 business days. Northern Canada: 5-10 business days.

FREE for local delivery and orders over $149. Ontario: $15. Quebec/Maritimes: $18. Western Canada: $20. Northern territories: $25. All prices in CAD.

Absolutely. All orders ship in plain, unbranded boxes with no indication of contents. The return address shows a generic business name. Products are vacuum-sealed for freshness and odour control.

Canada Post may require age verification and a signature upon delivery. Please have valid government-issued photo ID confirming you are 19+ available when your package arrives.

Once shipped, you'll receive an email with a Canada Post tracking number. You can also track your order from your account dashboard or ask MedAgent for real-time status updates.

Yes. All products meet our Empire Standard™ quality benchmarks. We work with certified labs to verify THC/CBD content, check for contaminants, and ensure consistent potency across batches.

We carry 360+ products across five categories: Premium Flower, Artisan Edibles, Pure Concentrates, Elite Vapes, and Accessories. Our catalogue is updated regularly with new arrivals.

Yes, slight natural variation between batches is normal. The THC/CBD percentages listed on product pages represent the range for the most recent batch. Lab results are available upon request.

Store flower and edibles in a cool, dark place away from direct sunlight. Concentrates should be refrigerated for optimal consistency. Vape cartridges should be stored upright at room temperature.

Due to the nature of cannabis products, returns are accepted only for damaged, defective, or incorrectly shipped items. Report issues within 48 hours of delivery with photos to returns@mohawkmedibles.ca.

Once a return is approved, refunds are processed within 5-10 business days to your original payment method. You'll receive an email confirmation when the refund is issued.

Contact us within 48 hours of the expected delivery date. We'll work with Canada Post to investigate and either locate the package or arrange a replacement at no additional cost.

No — you can checkout as a guest. However, creating an account lets you track orders, save addresses, and access exclusive subscriber perks.

All data is encrypted in transit (TLS) and at rest. Payment processing is handled by PayGo Billing (PCI-DSS compliant). We never store full credit card numbers. See our Privacy Policy for details.

MedAgent is our AI-powered customer assistant. It can help you find products, track orders, answer questions, and provide general cannabis information. Click the chat icon on any page to start a conversation. MedAgent does not provide medical advice.